Refund policy

We want you to love your Linda's Look order. If something isn't right, you have 30 days from the date of delivery to request a return.

Returns

To be eligible for a return:

The item must be unused, unworn, and in its original packaging with tags attached.
You'll need the order number or proof of purchase.
Certain items cannot be returned, including earrings and other pierced jewelry (for hygiene reasons), final-sale or clearance items, and gift cards.

To start a return, email us at contact@lindaslook.com with your order number and the reason for the return. We'll provide return instructions, including the return address (items are fulfilled by multiple suppliers, so the return address may vary by order).

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at staff@lindaslook.com with a photo of the item and your order number, and we'll arrange a replacement or refund at no cost to you.

Refunds

Once we receive and inspect your return, we'll notify you whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Please note your bank or card provider may take additional time to post the refund.

Exchanges

The fastest way to get the item you want is to return the original item and, once the return is accepted, place a new order for the item you'd like.

Shipping costs for returns

Unless the return is due to our error (damaged, defective, or incorrect item), the customer is responsible for return shipping costs. Original shipping fees are non-refundable.

Mexico orders

Customers in Mexico are covered by the same 30-day return window. Because some orders are fulfilled through partners with in-country logistics, we'll confirm the correct local return address and any applicable steps when you contact us.